“May I help you?”
Some of you may know that I once lived in retail-land, far above the Caramel Mountains and beyond the Sodie-Pop Sea. As a Staples employee I was taught to ask the question “What Can I Help You Find Today?” This is an open ended question and pretty much demands anything […]

A New Day - Follows a New Dawn
Today I finished my last shift at Staples. A bitter sweet feeling to say the least. I’ve posted a little bit about Staples these last few days but I really haven’t said what’s important about my time there.
Staples taught me about customer service. Staples showed […]

My Staples Era, Coming to a Close
It’s been almost 6 years now that I’ve been working at Staples. What a roller-coaster of a time.
I started as a full-time, hourly associate in the Business Machines (Electronics) department. After about 6 month there I moved into the Manager Trainee (MT) program. That was the […]

Starting over with customer service
As some of you know I’ve worked at Staples for about 6 years now and have a few stories to tell about customer service. I have enjoyed working at Staples for many reasons one of which is the level of customer service that the company DEMANDS we provide. I […]