Daily Nonsense

Great Customer Service from an Oral Surgeon

I hate the dentist. Well, it’s really that I’m afraid of them rather than hating them. When I was in the military I had a really bad experience with a young dentist. The end result of that experience being that I almost got arrested, I broke a $5000 dental chair and I have this deep seated phobia of professional oral care.

Last week I had decided that ignoring the aches and throbs in my mouth had gone on long enough. While walking back towards my office from the Post Office I saw a Dental Clinic so I stopped in and made an appointment. I won’t bore you with all of the details, but the result was that I had to go to an Oral Surgeon Friday morning to have a tooth removed.

I was referred to the office of William Colwell, DDS. He has an office just minutes from my house in the Northgate Dental Building. I had been put on the cancellation list (my real appointment was for the 25th) and got a call Friday morning at 8:30 asking if I could come in at 9:30. With little time to worry about the procedure I headed to his office.

When I got there I was asked to fill out the hillock high mound of paperwork that everyone needs to access any kind of health care today. I had barely filled out the last sheet when Dr Colwell’s assistant came for me. I got settled in a dental chair and was hooked up to a heart-rate monitor, EKG machine, and blood pressure monitor.

About 40 minutes later I got up from the chair with one less molar. I can’t say I enjoyed the process, but at least I didn’t break his chair. Both Dr. Colwell and his assistant made every effort to keep me engaged and calm throughout the procedure. And to be truthful, the process didn’t hurt nearly as much as I feared.

By this time you must be asking yourself if the title of this post is a non-sequitur. It is not, I assure you.

Yesterday, the Saturday following the procedure, I got a call at about 1:30pm from none other than Dr. Colwell himself! He wanted to know how I was feeling, if the bleeding had stopped, and if there was any excessive swelling. Can you believe that??

When was the last time ANYONE in the health care profession gave you a call to find out how you were, let alone on a Saturday! I am so impressed I can’t begin to say. One thing I can do however is to list Dr. Colwell’s contact information. If anyone in the greater Seattle area needs a Oral Surgeon, please give this gentleman a call.

Dr. William Colwell
11066 5th Ave NE # 106
Seattle, Washington 98125
Phone: (206) 365-6860