Since November 19th, 2007, my ‘Worst Customer Service Award’ has been held by a company called goingTODAY.com. You can read how they came to hold that title here: GoingTODAY.com? GONE today!
Well, today I have nominated a new company for that singular honor. The company is called Casanova Enterprises, Inc. doing business on EBay as jayco_tech. Despite their 20119 comments and their gold star status on EBay, they have done nothing else but lie to me and disappoint me with their products and their pitiful attempt at customer service. (Using that phrase, customer service, belies the total indifference and apathy I have experienced in all dealings with them).
I recently purchased an MSI Wind U100- 10-Inch Netbook
computer. It is being used to help stimulate my creative urges by allowing me to schlep the little thing around and work on my book when and where I want to. One thing that wasn’t working well was the RealTek wireless card that comes standard with that model. It works fine in Windows, but I’ve loaded Ubuntu 8.0.4 and there is no direct support from RealTek. I decided to forgo compiling drivers myself and chose to buy an Intel Pro 3945 Wireless MINI Card on EBay to use as a substitute for the RealTek product.
After some careful searching I found this card from jayco_tech. I thought that the price was good, the shipping was free and that I would have the card in a short amount of time. Figuring that card only weighed a couple of ounces I guessed (correctly as it turned out) that it would be shipped USPS First Class Mail. Coming from McAllen Texas, that should only have been a couple of days.
So, on April 1st I clicked the ‘Buy It Now’ button, paid through PayPal and awaited my new WiFi card. On April 2nd I received an email from jayco_tech stating that my product had been shipped! Well, that was the first lie.
But, what did I know at that point. So I waited. And waited, and waited……… Until April 9th when I received a message from from jayco_tech stating that my product had been shipped. Huh? Wasn’t it shipped on the 2nd? A little research shows that the Post Office didn’t actually get the package until the 7th, 5 days after I was told it shipped!
So, now it is 9 days and counting. 4 days later, on the 13th, I finally get a bubble envelope from Casanova Enterprises. Guess what was in it? No, really, guess….
The wrong frickin part is what was in it. Click the pic below to see a bigger picture.

I immediately sent an EMail with this image attached and was surprised to receive an Email with the following explanation:
Sorry the boxes are right next to each other the guy who boxes these up probably reached into the wrong one. well really i can send you the right one or i can refund your money. let me know.
- jayco_tech
And again,this is from a company that has 20,000+ positive responses?
I followed up with an email asking what I should do with the wrong part. I was told that my correct part would be shipped the next day and I should just put the wrong part back into the envelope when it arrived and ship it back. they would credit my PayPal account with $3.00 when they received it.
OK, supposedly they shipped on the 14th but I have had no additional communication from these deadbeats. I sent a follow-up with no reply. So, today, 22 days after I initially paid for a part I haven’t received I went to the PayPal resolution center and started the formal complaint process.
But, since they do seem to have a high turnover I though I would publish my complaint in a forum where it will be more difficult to ‘hide’ it under the rug.
So, to conclude, there are tons of places on-line to spend your money. Don’t spend it with Casanova Enterprises, jayco_tech or goingTODAY.com.
Some additional jayco_tech issues that I’ve found on the interwebs: